Thank you for shopping with Timeticks. We strive to provide you with high-quality products and excellent customer service. Please read our Return Policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to the terms outlined below.
1. General Return Policy
1.1 All sales are final, and we do not accept returns or offer refunds or exchanges unless the product is defective or damaged upon delivery.
1.2 We take utmost care to ensure that our products are accurately described and packaged securely for shipping. However, if you believe you have received a defective or damaged product, please contact our customer support within 7 days of delivery.
2. Defective or Damaged Products
2.1 To initiate a return for a defective or damaged product, please contact our customer support at [email protected] within 7 days of receiving the item. Provide a detailed explanation of the issue, and if possible, attach photographs or videos showing the defect or damage.
2.2 Our customer support team will assess the issue and may request additional information or evidence to validate the defect or damage.
2.3 If the return request is approved, we will provide you with instructions on how to return the item. Please follow the instructions carefully.
2.4 Once we receive the returned item, we will inspect it to confirm the defect or damage. If the defect or damage is verified, we will offer you a refund or a replacement, depending on the availability of the product.
2.5 Refunds will be processed based on the original payment method used for the purchase. If a replacement is requested and available, we will ship the replacement to you at no additional cost.
3. Exceptions
3.1 The following situations are not eligible for a return:
– Change of mind or buyer’s remorse.
– Damage caused by misuse, improper handling, or unauthorized repairs or alterations.
– Normal wear and tear of the product.
– Damage incurred after delivery, such as accidents, mishandling during use, or neglect.
4. Shipping Costs
4.1 If you are approved for a return due to a defective or damaged product, we will provide a prepaid shipping label or reimburse you for reasonable return shipping costs. Please retain the shipping receipt and provide it to us for reimbursement.
4.2 If the return is requested for reasons other than a defect or damage, you will be responsible for the return shipping costs.
5. Dispute Resolution
5.1 In the event of any dispute regarding a return or refund, we will make reasonable efforts to resolve the issue amicably. If a mutually acceptable resolution cannot be reached, any dispute arising out of or relating to this Return Policy or your purchase will be subject to the governing law and jurisdiction provisions outlined in our Terms and Conditions.
Please note that this Return Policy applies only to purchases made on our website, timeticks.in. If you have any questions or concerns about our Return Policy, please contact our customer support at
Last Updated: 10/07/2023